Systems

The 'Systems' element of Ecosystem Team management focuses on the different systems and processes that Ecosystem Teams use to manage their work effectively and efficiently. The systems and processes that Ecosystem Teams use can have a significant impact on team performance, engagement, and culture.

The activities are the same as described in the Product Team section, but the scope is wider, encompassing the entire ecosystem.

What's different at ecosystem scope

Three deltas at ecosystem scope:

• Cross-product performance management. The performance review system needs to be calibrated across products so that a "meets expectations" rating means the same thing in Product A as in Product B. Without ecosystem-level calibration, performance ratings drift.
• Board and shareholder governance. Some systems (audit, financial reporting, regulatory compliance) operate at the legal-entity level rather than the product level. The Ecosystem Team owns these obligations.
• Cross-product employee relations. Issues that span products (people moving between teams, complaints about leadership, cross-team disputes) escalate to the Ecosystem Team. Setting up the systems that handle these well, without producing a heavy bureaucratic process for the rare cases, is the Ecosystem Team's job.

1. Product Development Process: Defining the process for developing products and services within the ecosystem.
2. Managing Performance: Establishing systems for managing individual and team performance within the ecosystem.
3. Managing Employee Relations: Establishing systems for managing employee relations and conflict resolution within the ecosystem.

Anti-Patterns

• Inefficient Processes: Using systems and processes that are overly complex, slow, or bureaucratic, leading to inefficiency and frustration.