Exit Interviews
Exit Interviews are structured conversations conducted with employees who are leaving an organisation, designed to gain insights into their experiences, reasons for departure, and suggestions for improvement.
Goal
The goal of exit interviews is to collect valuable feedback from departing employees to identify strengths and areas for improvement within the company, enhance employee retention, and improve the workplace for current and future employees.
Context
It costs an average of 33% of an employee's annual salary to replace them. Exit interviews can help identify the root causes of turnover, allowing organisations to address issues and improve retention rates.
Inputs
| Artifact | Description |
|---|---|
| Interview Questions | A standard set of questions designed to elicit comprehensive feedback on the employee's experience. |
Outputs
| Artifact | Description | Benefits |
|---|---|---|
| Improvement Opportunities | Suggestions for enhancing processes, tools, or practices to improve team performance and efficiency. | Facilitates continuous improvement and can lead to higher employee satisfaction and retention. |
Anti-patterns
- Lack of Follow-up: Conducting exit interviews without acting on the feedback received can result in missed opportunities for improvement.
- Defensive Attitude: Taking a defensive stance to feedback can make the exiting employee less likely to share open and honest insights.