Written Communication
Written communication involves the conveyance of information or ideas through written words in various formats. It is a crucial component of effective teamwork and knowledge sharing in any organisational setting, particularly in software development.
Goal
The goal is to provide clear, concise, and comprehensive information that facilitates understanding, reduces ambiguity, and supports informed decision-making.
Context
Visuals and presentations can mask sloppy thinking, while written communication requires clarity and precision. Writing a document forces the author to think through the details and structure of their ideas, making it easier for others to understand and provide feedback.
Inputs
| Artifact | Description |
|---|---|
| Product Strategy | Ideas for new products or features that we are considering developing. |
Outputs
| Artifact | Description | Benefits |
|---|---|---|
| 6-Pager | A concise document outlining a project or proposal, including background, problem statement, solution, and next steps. | Ensures alignment and understanding among stakeholders. |
| Press Release and FAQs | A press release format highlighting the benefits to customers and answering the key questions related to the product, how it will work and how to overcome potential challenges. | Ensures that the customer remains central to the product development process. |
Anti-patterns
- Over-reliance on Verbal Communication: Failing to document important information, leading to misalignment and knowledge gaps.
- Reliance on Presentations: Relying solely on presentations can lead to misunderstandings and misinterpretations.