Grievance-Handling-Processes
Grievance handling is a structured process through which employees can report, discuss, and resolve workplace issues, concerns, or complaints. This practice is essential in maintaining a healthy, productive workplace environment.
Goal
The goal is to address and resolve employee grievances in a fair, timely, and effective manner. This ensures a positive working environment, maintains morale, and supports the organisational culture.
Context
Everyone is entitled to a safe and respectful workplace. Yet 67% of workplace grievances relate to bullying and harassment. Addressing these concerns promptly and effectively is crucial to maintaining a positive work environment and preventing further costly escalation.
Inputs
| Artifact | Description |
|---|---|
| Core Values | The organisation's core values and cultural norms, which serve as a guide for evaluating candidates' cultural fit. |
| Leadership Principles | The organisation's leadership principles, which help assess candidates' leadership potential and alignment with the company's values. |
| Legal Framework | Relevant laws and regulations governing grievance handling, such as anti-discrimination and whistleblower protection laws. |
Outputs
| Artifact | Description | Benefits |
|---|---|---|
| Grievance Handling Policy | A documented policy outlining the process for reporting, investigating, and resolving grievances. | Provides a clear framework for addressing employee concerns and promoting transparency. |
Anti-patterns
- Ignoring Complaints: Disregarding grievances or delaying their resolution can exacerbate issues and damage team morale.
- Lack of Confidentiality: Failing to maintain confidentiality can result in breaches of trust and further grievances.